RockWin Casino Cookie Policy

At RockWin Casino, we believe in full transparency regarding how we collect and use information when you visit our platform. This Cookie Policy explains what cookies are, how we use them on rockwin.io, and what choices you have regarding their use. By continuing to use our website, you consent to our use of cookies as described in this document. We encourage you to read this policy carefully alongside our Privacy Policy to fully understand how we handle your data.

1. What Are Cookies?

Cookies are small text files that are placed on your device — computer, smartphone, or tablet — when you visit a website. Here at RockWin, we use cookies to make your experience on our platform smoother, more personalised, and more secure. These files allow our systems to recognise your device on subsequent visits, remember your preferences, and provide you with a seamless online casino experience.

Cookies can be either "session cookies," which are deleted once you close your browser, or "persistent cookies," which remain on your device for a set period of time or until you manually delete them. We use both types across our platform, depending on the function they serve.

2. Why We Use Cookies

Our RockWin Casino platform uses cookies for several important purposes. These include ensuring the basic functionality of the website, improving your user experience, supporting security measures, and helping us understand how our services are used so we can continue to improve them.

Specifically, we use cookies to:

• Keep you logged in to your RockWin account during your session
• Remember your language and display preferences
• Protect you and us against fraudulent activity and maintain session security
• Analyse how visitors navigate our site so we can improve our services
• Deliver relevant content, including promotional offers such as our welcome bonus, free spins, and other ongoing promotions
• Support the functionality of our live casino, jackpot games, and other game categories
• Ensure our payment and deposit method pages function correctly

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

At Rock Win, we rely on strictly necessary cookies to operate core features of our website. Without these cookies, services such as account login, game loading, and secure payment processing would not function correctly. These cookies cannot be disabled through our cookie settings, as they are essential to the delivery of our services. They do not store any personally identifiable information beyond what is required for the session.

3.2 Performance and Analytics Cookies

We use performance cookies to collect anonymous data about how users interact with our RockWin online casino platform. This includes information such as which pages are visited most frequently, how long users spend on certain sections, and which features generate the most engagement. The data we gather through these cookies helps us identify areas for improvement and deliver a better overall experience.

We may use third-party analytics tools, such as Google Analytics, to assist with this data collection. These providers are bound by their own data processing agreements and privacy policies.

3.3 Functional Cookies

Our RockWin Casino website uses functional cookies to remember choices you make during your visit. For example, these cookies may remember your preferred currency, whether you have accepted our cookie notice, or which game categories you last browsed. This allows us to personalise your experience without requiring you to reset your preferences on every visit.

3.4 Marketing and Targeting Cookies

At Rock Win, we and our trusted advertising partners may use marketing cookies to show you relevant promotional content — both on our website and on third-party platforms. These cookies track your browsing habits across sites to build a profile of your interests and display advertising that is more relevant to you. We only do this where we have a lawful basis for doing so.

You may opt out of marketing cookies at any time using the cookie management options described in Section 5 of this policy.

3.5 Security Cookies

We use cookies specifically designed to support the security of your RockWin account and our platform as a whole. These help us detect and prevent unauthorised access, fraud, and other malicious activity. As an operator licensed under the Tobique Gaming Commission (E-gaming licence No. 0000064), we are committed to maintaining a safe and responsible environment for all players.

4. Third-Party Cookies

Some cookies placed on your device when you visit our RockWin Casino website are set by third parties, not directly by us. These may include game providers such as BGaming, Pragmatic Play, NetEnt, Play'n GO, and others whose content is embedded on our platform. Additionally, payment processors, analytics providers, and advertising networks may place their own cookies.

We do not control these third-party cookies and are not responsible for the data they collect. We encourage you to review the privacy and cookie policies of these third parties directly. If you have concerns about specific third-party cookies, you can manage your preferences through your browser settings or our cookie consent tool.

5. Managing Your Cookie Preferences

Here at RockWin Casino, we respect your right to control how cookies are used on your device. You have several options for managing your preferences:

• Cookie Consent Banner: When you first visit our site, we present a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customise your preferences by category.
• Browser Settings: Most browsers allow you to view, manage, and delete cookies through their settings menus. Please consult your browser's help documentation for guidance on how to do this.
• Third-Party Opt-Out Tools: For marketing cookies from third parties, you may use tools such as the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out portal.

Please note that disabling certain cookies may affect the functionality of our Rock Win platform. Strictly necessary cookies cannot be disabled, as they are required for core services to operate.

6. Cookie Retention Periods

Different cookies we use are retained for different periods of time, depending on their purpose. Session cookies expire as soon as you close your browser. Persistent cookies may remain on your device for anywhere from 30 days to 24 months, depending on the function they serve. We periodically review the cookies we use to ensure retention periods remain appropriate and proportionate.

7. Your Consent

By using the RockWin Casino website, you consent to our use of cookies in accordance with this policy. Where we require your explicit consent — particularly for non-essential cookies — we will obtain this through our cookie consent tool before placing such cookies on your device. You may withdraw your consent at any time by adjusting your preferences through the methods described in Section 5.

8. Updates to This Policy

We reserve the right to update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own data practices. When we make significant changes, we will notify you through a prominent notice on our Rock Win website. We encourage you to review this page periodically to stay informed about how we use cookies.

9. Contact Us

If you have any questions about this Cookie Policy or about how we use cookies on our platform, we are happy to help. You can reach our support team at any time:

• Email: support@rockwin.io
• Live Chat: Available 24/7 directly on our RockWin Casino website
• Dispute Resolution: disputes@egis-adr.com (ADR EGIS)

Our RockWin Casino is operated by Metlait SRL, registered in Costa Rica (registration No. 3-102-911867), and licensed by the Tobique Gaming Commission under E-gaming licence No. 0000064. We are committed to operating with full transparency, fairness, and respect for your privacy rights.