RockWin Terms and Conditions

Welcome to RockWin. These Terms and Conditions govern your access to and use of our website at rockwin.io, including all services, games, promotions, and features we provide. By registering an account, accessing our platform, or placing any wager, you agree to be fully bound by these terms. We encourage you to read this document carefully before using our services. If you do not agree with any part of these terms, you must not use our platform.

1. About Us

At RockWin, we operate this online casino under the ownership of Metlait SRL, registered in Costa Rica (registration number 3-102-911867), located at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801. Our platform operates under an E-gaming licence No. 0000064 issued by the Tobique Gaming Commission. For dispute resolution, we work with ADR EGIS, reachable at disputes@egis-adr.com. You may contact our support team at support@rockwin.io for any queries related to these terms.

2. Eligibility and Account Registration

To use our services at RockWin Casino, you must meet the following requirements at all times:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any restricted country listed in our restricted territories section.
• You must provide accurate, complete, and up-to-date information during registration.
• You may only hold one account with us — duplicate accounts are strictly prohibited.
• You must not use a VPN or any other means to mask your true geographic location when accessing our services.

We reserve the right to verify your identity at any point, including during withdrawal processing. Failure to provide satisfactory verification documents may result in account suspension or termination.

3. Restricted Territories

Our services are not available to players residing in or located within the following territories: Afghanistan, American Samoa, Belarus, Belgium, Bulgaria, Canada (New Brunswick and Ontario), China, Cuba, Cyprus, Estonia, Georgia, Gibraltar, Greece, Guam, Haiti, Iran, Iraq, Israel, Japan, Latvia, Libya, Lithuania, Malta, Myanmar, Netherlands, North Korea, Puerto Rico, Romania, Russia, Somalia, South Sudan, Syria, Ukraine, United Kingdom, United States, Venezuela, Yemen, and others. We do not accept registrations or wagers from these locations. Additionally, Sweden residents are ineligible for bonuses, and players from Finland are not eligible for no-deposit bonus offers. Certain game providers including NetEnt, Play'n GO, Pragmatic Play, and Amatic apply their own geographic restrictions.

4. Deposits, Withdrawals, and Payments

4.1 Deposits

At RockWin, we accept a wide range of deposit methods including Visa, Mastercard, Neosurf, Apple Pay, PayID, MiFinity, eZeeWallet, Noda, Trustly, Neteller, Skrill, Paysafecard, Bank Transfer, and cryptocurrency options including BTC, ETH, LTC, BCH, DOGE, USDT, XRP, BNB, ADA, and TRX. Our minimum deposit amount is €20. Currencies accepted include EUR (internal), USD, CAD, AUD, NZD, NOK, BRL, and supported cryptocurrencies.

4.2 Withdrawals

Our RockWin withdrawal policy requires that funds be returned to the same method used for deposit where possible. The minimum withdrawal amount is €20 or its cryptocurrency equivalent. Our withdrawal limits are structured as follows:

• Daily limit: €5,000
• Weekly limit: €10,000
• Monthly limit: €30,000

Progressive jackpot winnings are paid in full and excluded from standard withdrawal limits. Wins from no-deposit bonuses are capped at €50. Pending times may be up to 72 hours following approval. Once your account is verified, processing typically occurs within approximately one hour. Crypto and e-wallet withdrawals are often instant; card and bank transfer payments may take 1–3 business days. USD bank transfers are not supported.

5. Bonuses and Promotions

We offer a generous RockWin casino welcome bonus consisting of a welcome pack up to €3,500 plus 400 Free Spins across four deposits, as follows:

• 1st Deposit: 120% up to €500 + 125 Free Spins (code: ROCK)
• 2nd Deposit: 100% up to €500 + 75 Free Spins (code: ROLL)
• 3rd Deposit: 50% up to €1,000 + 50 Free Spins (code: LOUD)
• 4th Deposit: 150% up to €1,500 + 150 Free Spins (code: BEAT)

Players from Australia, New Zealand, and Canada may be eligible for a regional welcome package of up to A$6,000 + 400 Free Spins. All welcome bonus offers are subject to 40x wagering requirements, a maximum bet of €5 per spin during bonus play, a minimum deposit of €20 per stage, and a 14-day validity period. Bonus offers are not available to crypto-only players, and deposits made via Skrill or Neteller are excluded from bonus eligibility.

We also provide a range of ongoing promotions at RockWin Online Casino, including Triple Choice Monday, Midweek Match, Friday Trio Rewards, Super Spin Saturday, Sunday Fun Plus, a Quad Play Bonus, Monthly Power Up, Crypto Cashback (10%, no wagering, Sundays only), Regular Live Casino Cashback of 10% up to €1,000 with no wagering requirement, weekly Spin & Win lottery, tournaments, and a referral program. All promotions are subject to specific terms stated on the relevant promotion page.

6. Loyalty Program and VIP

Our Gpoints loyalty system rewards real-money slots play at a rate of 1 point per €10 wagered. The program has 10 levels, ranging from Level 1 through Level 9 and Level R, with comp point thresholds starting at 150 and reaching 500,000. Rewards range from €10 plus 25 Free Spins at lower tiers to €500 plus 150 Free Spins at the highest level. Comp Points are exchangeable for real money with no wagering requirement attached.

Our exclusive RockWin VIP Program is invitation-only, reserved for our most active players. VIP members benefit from a dedicated personal manager, prioritized payouts, exclusive rewards, and individually negotiated limits. VIP players may reach us via live chat, email, or WhatsApp.

7. Responsible Gaming

At RockWin, we are committed to promoting safe and responsible gambling. We provide tools including deposit limits, session time reminders, and self-exclusion options. We urge all players to gamble responsibly and seek professional help if gambling causes distress. Our platform must not be used by minors under any circumstances. We support recognized responsible gambling organizations and may refer players to external support services where appropriate.

8. Prohibited Activities

When using our services, the following activities are strictly prohibited:

• Using a VPN or proxy to circumvent geographic restrictions.
• Creating multiple accounts or using another person's account.
• Exploiting bugs, errors, or glitches in our software.
• Engaging in any form of fraud, money laundering, or collusion.
• Abusing bonuses or promotional offers in bad faith.
• Engaging in any activity that disrupts or damages our platform or other players' experiences.

9. Intellectual Property

All content on our platform, including trademarks, logos, game content, text, and graphics, is owned by or licensed to us. You may not reproduce, copy, distribute, or use any of our materials without our prior written consent. The RockWin brand and all associated intellectual property remain our exclusive property.

10. Limitation of Liability

We provide our services on an "as is" basis. While we make every effort to ensure uninterrupted access, we cannot guarantee our platform will be free from errors, interruptions, or technical failures. We are not liable for any indirect, incidental, or consequential losses arising from your use of our services, to the fullest extent permitted by applicable law.

11. Amendments to These Terms

We reserve the right to amend these Terms and Conditions at any time. When we make material changes, we will notify you via email or a notice on our website. Continued use of our services following any such update constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed of any changes.

12. Governing Law and Disputes

These Terms and Conditions are governed by the laws of Costa Rica. Any disputes arising from your use of our services should be directed to our support team in the first instance. If a dispute cannot be resolved internally, you may escalate the matter to ADR EGIS at disputes@egis-adr.com. Our RockWin Casino platform operates under the regulatory authority of the Tobique Gaming Commission, and all complaints will be handled in accordance with that body's procedures.

13. Contact Us

If you have any questions regarding these Terms and Conditions or your use of our services, please reach out to us. Our customer support team is available 24/7 via live chat and email at support@rockwin.io. VIP members may also contact us through our dedicated WhatsApp channel. We are here to assist you and ensure your experience at RockWin remains fair, transparent, and enjoyable.